If you need additional help contact us by calling 1-888-APWAGNER (1-888-279-2463). You may also contact us via e-mail.

What are your shipping methods?
How long does shipping take?
Can I track my package online?
What are shipping costs? How are they determined?
Do you charge sales tax? How much is it?
Where do you ship to?
Do you offer overnight or expedited shipping?
Do you offer home delivery?
What if one of the items I ordered is on back order? How will my items then ship?
What if my package arrived damaged?
What if the package arrived in-tact but the product is damaged inside or does not work?
Do you ship to PO Boxes?
Do you ship to APO/FPO?

Cancellations and Returns

What is your return policy?
How do I cancel an order?
How long do I have to wait to cancel an order?
Is there a restocking fee?
Are there any items that cannot be returned?

[Back to Customer Help and Service]

What are your shipping methods?

Our default shipping is UPS for $7.99, but larger items may incur higher shipping charges. To get an accurate quote, place your item or items in a shopping cart and click on the “estimate shipping” button.

Standard sized items are shipped UPS Ground at a rate of $7.99 however, Next Day options are available. Larger items may incur slightly higher shipping costs.

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How long does shipping take?

Items typically take anywhere between one to five days. If you need additional help or have a specific question please click on the “Click to Chat Live” button at the top of the page to talk to a knowledgeable customer service representative.

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Can I track my package online?

Yes, you can track your package through your online account. Simply return and sign in with your username and password to see where your package is in the shipping process. You will also be e-mailed tracking information when you order.

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What are shipping costs? How are they determined?

Shipping typically costs $7.99, but some items may incur higher fees, please check the shipping estimator for a precise estimate.

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Do you charge sales tax? How much is it?

We charge sales tax for most states. Any applicable tax will be calculated once your shipping information has been entered.

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Where do you ship to?

We ship word-wide, however our Canadian customers might want to check out our Canadian site: http://www.Apwagner.ca.

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Do you offer overnight/expedited shipping?

Yes, we do. When you are ready to check out, simply check that shipping option when presented to you during the ordering process.

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Do you offer home delivery?

Oversized items are shipped freight/common carrier which costs $150 for delivery.

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What if one of the items I ordered is on back order? How will my items then ship?

• Ships Today: we have the part in stock and it will ship today
• Ships Tomorrow: we have the part in stock and it will ship tomorrow
• Ships Monday: we have the part in stock and it will ship on Monday
• Available: The part is available from the product manufacturer. We will place an order for your part within one business day. Most functional parts are shipped to us with 2 business days and we typically ship them out within one day of receipt
• No longer available: We are out of stock on the item and the manufacturer no longer supplies it. A substitute may be available. Start a chat or call us to determine if a substitute is available for your part.
• Discontinued: We are out of stock on the item and the manufacturer no longer supplies it. A substitute may be available. Start a chat or call us to determine if a substitute is available for your part.
• Call for price: This product cannot be sold online, however one of our friendly sales representatives would be happy to assist you. Simply call us at 1-888-279-2463

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What if my package arrived damaged?

You will need to contact us at 1-888-APWAGNER (1-888-279-2463) within seven days of your order arriving.

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What if the package arrived in-tact but the product is damaged inside or does not work?

You will need to contact us at 1-888-APWAGNER (1-888-279-2463) within seven days of your order arriving.

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Do you ship to PO Boxes?

Sorry, we do not ship to PO Boxes at this time.

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Do you ship to APO/FPO?

Yes, however you must contact us by phone or live chat to make special arrangements.

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What is your return policy?

If you decide that you don’t want the part that we shipped to you, you have 30 days to return it. It’s that simple. Just put it back in the box (in new, unused condition), then call us at 1-888-APWAGNER (1-888-279-2463) and we’ll issue a return merchandise authorization.

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How do I cancel an order?

Please call us at 1-888-APWAGNER (1-888-279-2463) so we may assist you.

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How long do I have to wait to cancel an order?

You may cancel an order after it is placed and before it is shipped to you. Otherwise, you will need to wait until your order arrives, before you can return it.

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Is there a restocking fee?

No, there is no "restocking fee" on returned items.

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I lost my packing slip, how can I return an item?

Simply print out your order confirmation e-mail, or use your online account to print out your order invoice.

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Are there any items that cannot be returned?

Yes, any item that is returned more than 30 days after delivery and any that has been installed or connected to an appliance or in damaged condition

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