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Why won't the washer stop filling yet it doesn't get full?
To avoid personal injury or death, disconnect your appliance from its power source before you start any troubleshooting or repair work. Use caution when working inside any appliance.
Check to see if there are any kinks in the hose. Are the hot and cold water valves open fully? If you think the water fill valve is stuck open, disconnecting the power to either the solenoid or the appliance should prevent water from flowing through the valve. If this doesn't stop the water flow, the valve itself is probably bad and should be replaced.
There is a water level switch that controls the water fill valve by sensing how much water pressure there is in the wash tub. It's usually operated by water pressure in a tube with air in it. When the air in the tube compresses as the wash tub fills, the pressure gets read by this device. If the tube or diaphragm in this device has a slow leak, your washer may act oddly. An example would be that it fills and starts to agitate, fills more, goes back to agitate, and so on, leading to an overfill or overflow problem.
If the tube or diaphragm in the water level switch has a really bad leak, the water level switch won't detect any pressure whatsoever, and will not stop the water flow.
On occasion, the washer doesn't stop filling, and the water level falls or won't fill up. This can be caused by a household drain problem. If this drain system backs up, it can cause a back-siphon situation which can actually pull water out through the washer pump. To correct this, either rooter out the drain system (recommended), or install a drain valve called a Vacuum Break Valve in the drain line. This will relieve the vacuum, and will usually allow proper drainage of the system. Also, make sure the washer drain hose is not under the level of water in a utility sink during draining.
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