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AP Wagner is North America’s
largest multi-national distributor of Appliance Parts and Accessories.
With locations in both the US and Canada, AP Wagner has over 170,000
square feet of combined warehousing space. Our inventory is the most
comprehensive in the industry. International buying power and direct links
to over 150 manufactures further ensures the availability of the parts you
need to better serve your expanding customer base at the best prices
possible. AP Wagner will continue to earn your confidence through our
commitment to tracking historical usage, identifying seasonal purchasing
patterns, increasing fill rates and minimizing backorders.
AP
Wagner was formed in 1995 through the merger of two regional appliance
parts distributors; Pennsylvania based Wagner Appliance Parts and New
York’s Appliance Parts Distributors. Each company had its own individual
strengths, but both felt a merger would allow both companies to achieve
their mutual goal of providing unparalleled customer service in the
appliance industry. Today AP Wagner is a dedicated leader in appliance
parts/industrial supply distribution and services a growing network of
customers throughout the nation. The vast history of the company provides
a great deal of insight into the forces behind the success of AP Wagner.
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Our
Vision Statement
Our Vision
"The Experts in Parts
Solutions and Distribution"
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Our Core Values
- Teamwork - Trust your fellow teammates and value differences
- Adaptability - Learn from both successes and failures, accept
feedback and be open to new ideas
- Fun - Celebrate successes and realize work is one part of a
full and rewarding life
- Integrity - Be dedicated to honesty and fairness
- Empowerment - Give others the authority to act and be
responsible for their actions
- Commitment - Do whatever it takes to achieve superior results
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Our Core
Mission
- Continue our leadership in the distribution of parts, supplies and
service solutions to retailers, service companies and end consumers
across North America
- Be committed to partnerships and solutions that reduce supply chain
costs, while enhancing service levels to end consumers
- Enhance the end consumer's perception of original equipment
manufacturer's (OEMs), retailers and service companies
- Focus our energies externally, so that our actions and successes are
measured by customer satisfaction
- Provide value added services to contribute to our customers
productivity, profitability and long term success
- Continually improve the company's financial performance and operate
for long term growth
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Timeline: 1928 to
Today
Celebrating Over 75 Years of Unparalleled Customer Service!
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The First Decade:
1928 to 1938
From the
Beginning
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| 1928 |
Appliance Parts Distributors
begins in May of 1928 as "The Buffalo Washing Machine Repair Co."
Owned and operated by Frank and Clara Jarmusz, the small store was
located in a garage on Sweet Avenue in Buffalo, NY. Frank and Clara
built the company on a foundation of honest, quality service-a
belief we still strive to maintain today.
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| 1929 |
To survive the great
depression, Frank and Clara kept the business going by selling
rebuilt washing machines, Royal vacuum cleaners, irons and supplying
in-home service. The Buffalo Washing Machine Repair Company began
selling a new washing machine line, The Model S automatic
Bendix.
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| 1930 |
Buffalo Washing Machine
Repair Company supplied dealers throughout the state with wholesale
price lists on various parts including Lovell wringer rollers,
bearings and belts for most washers. Buffalo Washing Machine Repair
Company began manufacturing wringer gears to satisfy demand during
the depression years.
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| 1933 |
The wholesale price list
peddled wringer rolls "made of the best materials money and science
can produce, resulting from years of research."
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| 1934 |
The Buffalo Washing Machine
Repair Company issued its first 24 page catalog, which consisted of
washing machine repair parts and wringer rolls. Some of the
manufacturers were ABC Apex, Lovell, Maytag, Prima and
Zenith.
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The Second Decade:
1938 to 1948
The Growth Continues
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| 1938 |
Buffalo Washing Machine
purchased the building at 1148 Broadway in Buffalo, NY, where a new
showroom and service department would be located. Sales now included
new appliances and replacement parts.
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| 1941 |
To supplement the scarce
materials due to the attack on Pearl Harbor, Buffalo Washing Machine
and Repair Company turned to selling all brands of rebuilt wringer
washers, stoves and vacuum cleaners. A record department was
incorporated into the store featuring all the top hits on Victor
records.
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| 1946 |
Due to size constraints
Buffalo Washing Machine and Repair Company purchased the building
next to 1148 Broadway. The new building became the parts and service
side of the business. The company also bought two service trucks and
one motor car.
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The
Third Decade: 1948 to 1958
The
Fabulous Fifties
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1952
| Buffalo Washing Machine increased
the size and scope of the laundry parts inventory.
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| 1956 |
Buffalo Washing Machine added
automatic washer parts to their inventory and began building a new
warehouse that would house this part of the
business.
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The fourth Decade:
1958 to 1968
The Transition Years
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| 1968 |
Buffalo Washing Machine and
Repair company became Buffalo Appliance Parts Inc. The focus of the
business was changed from appliance sales and repair to appliance
parts distribution.
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The Fifth Decade:
1968 to 1978
A New Era
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| 1970 |
Buffalo Appliance Parts Inc.
acquired "Seneca Appliance Parts" of Buffalo
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| 1974 |
Buffalo Appliance Parts Inc.
acquired "Nichols Appliance" in Syracuse, NY. The first branch
location was opened.
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| 1976 |
Buffalo Appliance Parts Inc.
opened a branch location in Rochester New York.
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| 1977 |
To house a growing inventory,
Buffalo Appliance Parts Inc. moved their Buffalo, NY location to a
new 20,000 square foot facility located on William Street in
Buffalo, NY
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The Sixth Decade:
1978 to 1988
The Next Generation
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| 1982 |
Buffalo Appliance Parts Inc.
officially became Appliance Parts Distributors of Buffalo, Inc.
The company also opened a branch location in Binghamton, NY.
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| 1984 |
APD opens a branch location
in Tonawanda, New York.
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The Seventh Decade:
1988 to 1998
A Major Merger
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| 1995 |
Appliance Parts Distributors
joins with Wagner Appliance parts to create the largest
multinational appliance parts distributor in the Northeast with 16
locations.
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| 1996 |
AP Wagner purchases Crawford
Appliance Parts located in Ontario, Canada. The purchase provides AP
Wagner with several branch locations in Ontario, Canada and gives AP
Wagner the ability to service Eastern Canada. |
| 1997 |
AP Wagner began the Profit
Express program. This new program allowed customers to sell
appliance parts to their customers, while AP Wagner answered the
phones for them.
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The Eighth Decade:
1998 to Present
to be Continued...
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| 1998 |
AP Wagner created www.apwagner.com,
a website to offer customers the convenience of placeing orders
and checking inventory online.
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| 2000 |
Moved to new larger facility
located on George Urban Boulevard in Depew, NY allowing AP Wagner
to double the size of their customer care center.
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| 2001 |
AP Wagner opened it first
Northwest location in Calgary, Alberta.
AP Wagner opened it's most Southwest location in Pittsburgh, Pennsylvania.
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| 2002 |
AP Wagner opens Integrated
Supply facility for Boscov's Department Store in Reading, PA.
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| 2003 |
AP Wagner celebrates their
75th year anniversary.
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| 2004 |
AP Wagner plans for the future
by relocating and expanding its Rochester, NY location, tripling
the size of the Harrisburg, PA branch and building a Super Shipping
Hub and Warehouse in Albany, NY.
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| 2005 |
AP Wagner successfully grows
its PROFIT EXPRESS program to include over 400 customers.
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| 2006 |
AP Wagner continues to
grow by increasing their call center by 50%.
Rick
Essex was named CEO in July 2006. Rick comes to AP Wagner with
many years experience in the appliance business. Rick was most
recently head of the international division for Fedders, based
in Shanghai China.
Mike Mangan was named President of AP Wagner. Mike has been
with the company for 17 years, most recently as Executive VP.
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| 2007 |
AP Wagner unviels
a new retail website catering to the "do it yourselfer"
offering part lookups, online shopping, appliance repair help
and an online chat with experienced parts professionals.
A brand-new call center is opened in Coudersport, PA adding 25
employees to the AP Wagner team. |
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